Key Account Manager (EWR)

Date of Posting:
Location: Edison, NJ

Description:

Mohawk Global Logistics is seeking a Key Account Manager for Sales in our Edison, NJ office.  This individual must be able to function and multitask in a fast-paced environment. The ideal candidate will have excellent written, verbal, communication and computer-based skills as well. Knowledge of supply chain management and knowledge of the transportation and logistics industry is required.

Responsibilities Include:

  • Operate as the lead point of contact for strategic matters specific to your customers
  • Build and maintain strong, long-lasting customer relationships
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Create, manage and track/report key account metrics & KPI’s
  • Assist with high severity requests or issue escalations as needed
  • Work closely with operations, branch management and corporate departments to ensure the assigned clients receive industry leading service
  • Marketing end-to-end logistics inclusive of air and ocean, import, export, consulting and domestic services
  • Demonstrate effective negotiation and closing techniques in securing profitable business across all products
  • Work as a teammate with other members of the Mohawk team
  • Manage and strive to grow revenue for assigned clients
  • Work with MGL accounting to ensure receivables are within agreed credit terms.
  • Onboarding new business to operations.  Work directly with team to transition new business into operations.
  • Quarterly Business Review preparation for clients
  • Creating reports for clients based on needs and expectations.
  • Developing SOP’s, maintaining and ensuring up to date.

Desired Skills/Experience:

  • Proven account management or other relevant experience
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executives
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills
  • Ability to think strategically and demonstrates strong problem-solving capabilities
  • Knowledge of supply chain management and knowledge of the transportation and logistics industry
  • Ability to use consultative selling to secure and maintain business.
  • Must understand impact of revenue on the profit and loss statement.
  • Understand business principles and language, including the fundamentals of finance and profitability. Use this understanding to achieve results and to increase the performance and profitability of our company.
  • Challenge self and others to exceed standards and achieve extraordinary results striving for best-in-class.
  • Customs Broker License or relevant experience
  • BA/BS degree or equivalent

Tasks:

  • Provide leadership
  • Administer an accurate and up to date sales pipeline
  • Communicate upcoming wins and losses with Management Team
  • Uncover new opportunities within assigned clients
  • Review weekly reporting and manage opportunities
  • Work as a teammate and leader
  • Communicate with internal and external customers in a clear and concise manner
  • Conduct face to face meetings with assigned clients
  • Identify and understand each client’s needs and act on desire to assist clients in and efficient and friendly manner.
  • Have a holistic mindset and stay abreast of important trends that may affect our competitiveness as a provider. Manage the business, giving priority to the inter-national position of our company.
  • Develop and communicate strategies and goals that achieve competitive advantage.
  • Demonstrates a clear understanding of the organization’s strengths, weaknesses, opportunities and threats.
  • Contributes to an environment where people at all levels stand up for their ideas and where the status quo can always be challenged for the better.

 Characteristics: 

  • Integrity
  • Leadership
  • Entrepreneurship
  • Customer focus
  • Initiative and commitment
  • Communication skills
  • Team focused

Equipment, Machines and Software Used:

Ability to operate a computer, printer, telephone, photocopier, fax machine, and calculator.

Mental and Physical Requirements:

Close mental and visual attention required to perform a variety of tasks dealing primarily with preparing data and figures, using a computer terminal, and/or extensive reading of orders and spreadsheets.

Salary & Benefits:

  • Salary commensurate with experience
  • Full array of benefit plans

Contact:   Please fill out Job Posting Form and send to hr@mohawkglobal.com

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