Overview
When you’re managing hundreds of brands and moving products through a complex global supply chain, spreadsheets and email can quickly become a bottleneck.
That was the challenge facing a leading US Amazon aggregator. Its transportation team relied on manual updates, scattered email threads, and time-consuming follow-ups to track shipments, resolve exceptions, communicate booking requirements, and maximize container space.
Mohawk Global helped change that.
Together, the two companies developed a customized technology solution that brought shipment data, supplier communication, container planning, and exception management into one connected platform. The result: real-time visibility for four critical parties—Mohawk Global, its Asia partner, suppliers, and the customer—along with a faster, more scalable way to manage freight.
The Challenge
The transportation team was spending too much time chasing information.
When a shipment issue surfaced, employees often had to search through spreadsheets and email threads to determine what had happened and where the problem originated. If information was missing, the team might spend another 24 hours following up with suppliers in China before it could take action.
At the same time, the company wanted tighter control over freight costs and container utilization. Teams needed to avoid unnecessary LCL shipments and prevent containers from moving with too much unused capacity. But those instructions were communicated through countless emails, creating opportunities for confusion, inconsistent interpretation, and manual errors.
The supply chain was moving—but the process depended too heavily on people to track updates, communicate requirements, identify exceptions, and figure out how shipments should be consolidated.
The Solution
Mohawk Global built a customized platform within its GlobalLink booking portal to give every party a shared, real-time view of the supply chain.
The guiding principle was straightforward: automate the routine work and focus human attention on the exceptions.
Instead of sending updates through email, suppliers could enter shipment information directly into the portal using standardized dropdown selections. That data immediately became available to Mohawk Global, the customer, and its Asia-based logistics partner, creating a single source of truth for shipment status and planning.
The platform also connected shipment planning with container utilization. Teams could sort and group shipments scheduled to be ready within the next 30 days by lane, while inventory priorities were displayed for the customer’s transportation team.
Then came the packing recommendations. Based on available cubic capacity, the system suggested how shipments could be combined for more efficient loading. As the company’s senior supply chain executive described it, the team could “play Tetris” with the cargo—optimizing space across shipments instead of leaving individual suppliers to determine the packing plan on their own.
Shipping instructions appeared directly in the portal, suppliers could provide updates without relying on email, and rate approvals and vessel schedules were incorporated into the same workflow. Everyone had access to the same information, at the same time.
Automated Checks and Exception Management
The platform didn’t just collect information. It actively helped identify problems before they became costly disruptions.
Mohawk Global’s development team added automated checks and balances to flag shipment details that did not make operational sense. For example, if a supplier entered a cargo-ready date after the planned shipping date, the system automatically alerted the team for review.
That meant employees no longer had to manually inspect every shipment for potential issues. The system handled the routine checks, while the team focused on the exceptions that required judgment and action.
The Results
The new platform replaced a fragmented, email-driven process with a connected supply chain workflow built for visibility, speed, and scale.
$192K in Savings
Mohawk Global worked with the customer to identify opportunities to increase Buyer’s Consolidation (BCN) shipments and reduce reliance on LCL freight. The portal was then customized to streamline those bookings and give all parties visibility into the process.
The increased use of Buyer’s Consolidation shipments generated $192,000 in savings for the company.
Smarter Use of Container Space
With real-time shipment data and packing recommendations, the transportation team could make more informed decisions about container utilization. They could weigh the cost of shipping an underutilized container against the potential business impact of delaying inventory or missing a sale.
Faster Response to Exceptions
Instead of spending hours digging through spreadsheets and email threads, the team could go directly to system-generated alerts. Problems surfaced faster, and employees could focus their time where it mattered most.
Better Supplier Communication
Suppliers received clear shipping instructions through the portal and could submit updates using standardized fields. This reduced ambiguity, eliminated unnecessary email exchanges, and made shipment information easier to track.
Growth Without More Headcount
The automated workflow also made the operation significantly more scalable. Because the team could focus primarily on shipments with actual issues, the company estimated it could triple its volume without increasing headcount.
Key performance indicators—including shipment mix and cargo readiness timelines—also became easier to measure. The resulting data gave the company a clearer view of container utilization, supplier performance, and overall supply chain efficiency.
As the senior supply chain executive put it, “I love freight, but this innovation has taken the tedious parts out of the job, making it enjoyable again.”
The Bottom Line
Mohawk Global helped turn a complex, multi-party logistics operation into a smarter, more connected supply chain.
By bringing Mohawk Global, its Asia partner, suppliers, and the customer together on one platform, the solution replaced scattered communication with real-time visibility, automated routine tasks, and faster exception management.
The payoff was substantial: $192,000 in documented savings, better container utilization, fewer manual processes, and a scalable operation capable of handling three times the volume without adding headcount.
This wasn’t just a technology upgrade. It was a better way to move freight.