Solve Your Shipping Disputes

September 19, 2014
By Michelle Kelley


Have a shipping dispute that you want resolved without lengthy and expensive litigation? Then consider taking advantage of one of the FMC’s free mediation services offered to the shipping public through its Consumer Affairs & Dispute Resolution Services.

The FMC’s Alternative Dispute Resolution services can be used for disputes involving commercial or personal cargo shipped internationally via an ocean vessel. It’s confidential for both parties involved in the dispute, run by experienced and professional mediators, and no—this isn’t a joke—the service is free!

Typical problems they help address include

  • service contract disputes
  • service and equipment issues
  • rates and surcharges
  • cargo rolling
  • demurrage and detention
  • shipment delays

You can even have an attorney represent or accompany you to mediation, if you’d prefer; although you don’t need an attorney to participate.

U.S. shippers will especially appreciate their cargo shipment assistance service, which can help with problems such as:

  • inability to learn the location of cargo
  • difficulty in processing a damage/loss claim
  • failure to reach service contract agreement with carrier
  • problems with defaulting NVOCC

For more information, contact the FMC’s Office of Consumer Affairs and Dispute Resolution Services, Monday-Friday from 8am to 6pm (EST) at (866) 448-9586.

FMC Consumer Affairs & Dispute Resolution Services Brochure